Shipping & Returns

Shipping

All orders will be dispatched once payment confirmation has been received.

Orders will be shipped and be delivered between Monday to Friday 9.00am to 5.00pm excluding Public Holidays (subject to their terms and conditions).

Please make sure all customer shipping details are correct, as we cannot re-direct any orders once they have been dispatched.

All consignments are sent via the terms and conditions of the carrier and may require a signature upon delivery.

In the event should that there be no person(s) in present at the nominated delivery address, couriers may leave a consigment collection card or instructions for arranging re-delivery.

Warranty Policy

Bondwell or the manufacturer will determine, at no cost to the customer, whether the product is faulty and the cause of the fault within a reasonable time frame.

In the event of a fault and if the product is determined faulty through no fault of the customer, then the customer can request repair free of charge in accordance with the manufacturer's warranty.

Bondwell or the manufacturer will determine, at no cost to the customer, whether the product is faulty and the cause of the fault within a reasonable time frame.

If the product is determined faulty through no fault of the customer, then regardless of whether the failure is of a substantial character or not, the customer can request repair free of charge by an approved manufacturer’s repairer.

If the goods cannot be repaired, the customer can request that Bondwell replace the product. Bondwell will then replace the product with either a new or refurbished product of the same brand that has similar features. (Section 115, Subsection 1 of the Consumer Decree)

The policies set out above are intended to provide you with remedies that Bondwell believes in the majority of circumstances to be consistent with your statutory rights under the FCCC Act 2010, in the event of breach of a Consumer Guarantee relating to faulty products.

However, these policies are in addition to, and do not limit your rights with respect to, the Consumer Guarantees or any other rights and remedies that you have under a law in relation to the goods sold by Bondwell.

If you are not satisfied with a remedy under the Bondwell Voluntary Warranty Policy, you can discuss your concerns with Bondwell’s Technical Manager who is authorized to provide an alternative remedy where appropriate. If the Technical manager believes that the Bondwell remedy is adequate but you are not still satisfied that your consumer rights are being appropriately observed then you can submit your concerns in writing to our Technical Operations Manager

Bondwell Refund Policy

Bondwell will provide a repair, replacement or refund in accordance with the warranty Policy. The Policy only sets out the minimum time periods within which Bondwell will offer you a repair, replacement or refund.

To obtain a refund or any other remedy please visit your nearest Bondwell store. You will be required to provide proof of purchase i.e reciept of transaction from Bondwell.

Bondwell needs to be satisfied that the product is faulty, the cause of the fault and that the problem with the goods was not your fault.

Bondwell reserves the right to have returned goods assessed within a reasonable time frame by the manufacturer to determine this, including whether the goods are defective or simply require some form of basic troubleshooting.

In most circumstances faulty goods would have been sold complete with the 'out of box accessories' such as remotes, controllers, power cords, battery chargers and computer connectivity cables. It is a requirement for the fulfillment of refunds, exchanges and replacements that customers have used their best endeavours to return faulty products complete with the 'out of the box accessories' supplied at the time of the original purchase.

Bondwell reserves the right to not provide a remedy in accordance with the Bondwell Warranty Policy where the product has been used predominantly in a commercial or business environment or for commercial or business purposes and Bondwell has not, prior to purchase, expressly advised that the product is designed for that environment or purpose.

Any transaction taking online will have surcharges / fees. This is non-refundable.

In such circumstances you may still have the rights against Bondwell under the FCCC Act 2010. The FCCC Act and the Bondwell Warranty Policy will not apply in respect of any customer who has agreed with Bondwell to contract out of the provisions of the FCCC as permitted by Section 118 of the Consumer Decree.

Expenses of Claiming under Bondwell Warranty Policy

If your goods are faulty and you are entitled to a remedy under Bondwell's warranty policy, Bondwell will bear your reasonable expenses of making a claim under the Policy. This includes arranging and paying for, or reimbursing, the reasonable cost of the transportation of the goods to and from your nearest store and/or to any repair agent, provided that you contact us in advance and obtain our prior approval.

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