AV Support Engineer

IT Field
Nadi
Posted 1 month ago

ABOUT OUR BUSINESS

Janty Bondwell Pte Limited is Fiji’s leading ITC Retailer and Solutions provider. Our company has been in business for over 25 years and the brand name Bondwell is synonym with the latest technology. We are looking for highly motivated and dynamic individuals who can join our team as AV Support Engineer based in Nadi.

In this role, you will be working at a Bondwell Client Site managing their Video Conferencing and other AV infrastructure.  

ABOUT THE ROLE

  • Assist with scheduling and setup of video conference meetings.
  • Research, diagnose, troubleshoot and identify solutions to resolve helpdesk tickets.
  • Schedule the planned video conference meetings into the video conference system, configuring each meeting in accordance with the requestor’s wishes;
  • Collaborate and liaise with Internet Service Providers and IT Support to ensure performance and reliable video conferencing output
  • Where escalation is required, troubleshooting steps and outcomes are to be documented on Helpdesk and assigned to the appropriate team.
  • Willing to upskill on new technologies & step outside the role to assist customers in resolving pain points.
  • Provides onsite support primarily at the customer site location and available on remote support where needed afer hours.
  • Research and review related video conference / AV products.
  • Proactive maintenance / reporting to ensure all AV equipment is always of the highest standard and functioning correctly
  • To escalate any operational issues to the appropriate level of support and making suggestions for improvements to produce event reports which highlights the use of space

PERSON SPECIFICATION

 

  • Diploma in Networking / Information System or equivalent. Technical certifications on networking, voice technologies are an added advantage.
  • Minimum 3 years industry IT experience.
  • A minimum of 3 years supporting widely used audio video conference systems preferably Zoom, Cisco Webex, Microsoft Teams.
  • Must have excellent communication skills, both in presentation and written format.
  • Detailed knowledge of Windows 7 & Windows 10 operating systems, networking technologies and video and audio-conferencing protocols and standards

HOW TO APPLY

 

If you are interested in the above role, email your recent resume with references and hr@bondwell.com.fj by 10 April 2021

Job Features

Job CategoryIT Technician

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